Privacy Policy

Legal operator: Operanest is operated by Hostecno, LLC, a United States company. Hostecno, LLC is the contracting and billing entity for Operanest services. This policy applies to Operanest services and does not automatically cover separate Hostecno offerings.

Contents

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed by Operanest in connection with our websites, landing pages, forms, demo requests, consultation requests, webinar and event registrations, newsletters, LinkedIn Lead Gen Forms, other social media lead forms, advertising campaigns, CRM activities, customer support, email, SMS, WhatsApp, telephone communications, AI-enabled communication tools, web chat, analytics, advertising technologies, onboarding, subscriptions, and other Operanest products or services.

It does not govern independent third-party websites, platforms, applications, or services that publish their own privacy policies.

2. Personal Information We May Collect

Depending on your interaction with Operanest, we may collect:

• Identity data: first name, last name, professional name, username, or account identifier.
• Contact data: email address, business email, telephone number, mobile number, mailing or business address, city, state, province, country, and postal code.
• Professional data: company name, job title, department, professional role, industry, company size, business website, business needs, purchasing authority, and professional profile information.
• Lead and CRM data: lead source, campaign, form submitted, UTM parameters, sales stage, meeting history, interaction history, notes, services requested, communication preferences, and consent records.
• Account and service data: account details, subscription information, service configuration, support history, and information necessary to provide requested functionality.
• Communication data: emails, messages, call metadata, chat content, support requests, and—where applicable and lawfully enabled—call recordings, transcripts, or summaries.

We do not intend to request sensitive personal information through ordinary marketing or LinkedIn Lead Gen Forms.

3. Information Collected Automatically

When you use our website or digital properties, we may automatically receive technical and usage information including IP address, browser type and version, device type, operating system, approximate geographic location, language, referring URL, pages visited, date and time of access, session duration, clicks, conversion events, cookie identifiers, advertising identifiers, analytics identifiers, and security or diagnostic logs.

We may use cookies, pixels, tags, scripts, local storage, APIs, server logs, and similar technologies to collect this information.

4. Information From Third Parties

Where permitted by law, we may receive information from LinkedIn, Meta platforms, other social networks, advertising platforms, analytics providers, CRM providers, marketing technology providers, event partners, business partners, referral sources, integrations, and publicly available professional sources.

Information obtained from a third party may be combined with information you provide directly to us when appropriate and lawful.

5. How We Use Personal Information

We may use personal information to:

• respond to inquiries and provide requested information;
• schedule demonstrations, consultations, meetings, or events;
• create and maintain accounts;
• provide CRM, automation, messaging, AI, scheduling, analytics, and related services;
• qualify leads and manage business opportunities;
• maintain CRM records and customer relationship history;
• provide customer support and service communications;
• send newsletters, educational content, webinar invitations, product information, and relevant offers where permitted by law;
• measure marketing and advertising performance;
• personalize communications and improve user experience;
• detect, investigate, and prevent fraud, misuse, security threats, and technical issues;
• comply with legal, contractual, tax, accounting, regulatory, and recordkeeping obligations;
• establish, exercise, or defend legal claims.

6. LinkedIn Lead Generation

Operanest may use LinkedIn Lead Gen Forms to allow LinkedIn members to request information, register for content or events, request demonstrations, schedule consultations, or express interest in Operanest products or services.

Depending on the fields used in a campaign, LinkedIn may provide information such as your name, email, work email, phone number, job title, company, company size, industry, location, LinkedIn profile information, or responses to permitted custom questions.

We may use that information to respond to your request, deliver the requested content, register you for an event, evaluate your business needs, schedule a meeting, maintain an appropriate CRM record, follow up regarding Operanest, and send marketing communications where permitted by applicable law and consistent with your choices.

If you ask us to stop marketing to you or to delete eligible information submitted through a LinkedIn Lead Gen Form, we will process the request in accordance with applicable law and valid platform or contractual obligations.

7. Marketing, Email, SMS, WhatsApp, Telephone and Social Media

Where permitted by law, Operanest may communicate by email, telephone, SMS, WhatsApp, social media, or other messaging channels to respond to requests, provide service-related information, follow up on business opportunities, or send relevant marketing communications.

Where consent is legally required, we will rely on appropriate consent. You may opt out of marketing communications at any time. Marketing opt-out does not prevent necessary transactional, account, security, legal, or service communications.

We may use advertising and social media platforms to measure campaign engagement, conversions, audience performance, and attribution, and to conduct retargeting where legally permitted.

8. Artificial Intelligence and Automated Systems

Operanest products may include artificial intelligence, machine learning, automated workflows, conversational systems, voice technology, chat tools, classification, summarization, and routing features. Depending on configuration, these systems may process information to respond to inquiries, route communications, summarize interactions, populate CRM records, schedule appointments, assist support teams, or automate operational workflows.

Where enabled and legally permitted, communications may generate transcripts, summaries, classifications, metadata, or other machine-generated records. Customers remain responsible for ensuring their own use of Operanest's AI and automation capabilities complies with laws applicable to their business and customers.

Where applicable law provides rights related to automated decision-making, eligible individuals may exercise those rights as provided by law.

9. Cookies and Similar Technologies

Our websites may use cookies and similar technologies for essential site operation, security, preferences, analytics, performance measurement, marketing attribution, advertising, and retargeting where permitted.

Strictly Necessary

Used for core site operation, security, and requested functionality.

Analytics and Performance

Used to understand traffic, interactions, and website performance.

Marketing and Advertising

Used, where permitted, to measure advertising effectiveness or support relevant advertising.

Where applicable law requires consent before non-essential cookies are used, we will seek that consent as required. You can also control certain cookies through your browser or device settings.

10. Legal Bases for Processing

Where a privacy law requires a legal basis for processing, we may rely on:

• Consent for processing you have specifically authorized;
• Contract where processing is necessary to provide requested services or take steps before entering an agreement;
• Legitimate interests such as B2B relationship management, responding to inquiries, security, fraud prevention, service improvement, and appropriate direct marketing, balanced against your rights;
• Legal obligations where processing is necessary to comply with applicable law;
• other lawful bases recognized by applicable legislation.

11. How We Disclose Personal Information

Hostecno, LLC may process account, customer-support, subscription, invoicing, payment and related personal information in its capacity as the operator of Operanest. Payment processors and other contracted service providers may process limited information necessary to complete transactions and provide the services.

We may disclose personal information to vendors and service providers that perform functions on our behalf, including hosting, cloud infrastructure, CRM, communications, email, SMS, messaging, payment processing, customer support, scheduling, automation, AI infrastructure, security, analytics, and advertising measurement.

We may also disclose information where required by law, valid legal process, a legitimate security investigation, fraud prevention, protection of rights or safety, or in connection with a merger, financing, reorganization, acquisition, or sale of business assets, subject to applicable law.

12. No Sale of Personal Information

Operanest's business model is not based on selling personal information. We do not sell contact lists, rent lead databases, or provide customer or prospect data to data brokers for payment.

We do not sell LinkedIn Lead Gen Form data.

Some privacy laws define "sale," "sharing," or targeted advertising more broadly than ordinary language. If a particular advertising technology is legally treated as sharing or targeted advertising, eligible individuals may exercise applicable opt-out rights as required by law.

13. International Data Transfers

Operanest may work with customers, infrastructure, vendors, and service providers located in multiple countries. Personal information may therefore be processed outside the country in which it was collected.

Where applicable law requires safeguards for international transfers, Operanest will use appropriate contractual or other legally recognized mechanisms reasonably available for the relevant transfer.

14. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, managing leads and customer relationships, maintaining appropriate business records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting against fraud or abuse.

Retention periods vary based on the type of information, why it was collected, whether an active account or sales opportunity exists, legal requirements, contractual requirements, and valid privacy requests. When information is no longer reasonably required, it may be deleted, anonymized, aggregated, or securely disposed of, subject to legal and technical limitations.

15. Data Security

Operanest uses reasonable administrative, technical, organizational, and physical measures designed to protect personal information against unauthorized access, misuse, disclosure, loss, alteration, or destruction.

No website, network, database, transmission method, or storage system can be guaranteed to be completely secure. Users are also responsible for protecting passwords, credentials, devices, and account access under their control.

16. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• know whether we process your personal information;
• request access to or a copy of personal information;
• request correction of inaccurate information;
• request deletion;
• request restriction of certain processing;
• object to certain processing or direct marketing;
• withdraw consent where processing is based on consent;
• request portability where applicable;
• opt out of legally defined sale, sharing, or targeted advertising where applicable;
• appeal certain privacy decisions where applicable;
• receive non-discriminatory treatment for exercising privacy rights;
• complain to an appropriate supervisory or regulatory authority.

Rights are subject to applicable exceptions, identity verification requirements, legal obligations, and jurisdictional limitations.

17. Regional Privacy Rights

United States

Residents of certain U.S. states may have additional rights to know, access, correct, delete, obtain a portable copy, opt out of legally defined sale or sharing, opt out of targeted advertising, limit certain uses of sensitive information, appeal decisions, and receive non-discriminatory treatment, depending on the law and whether it applies to Operanest.

European Economic Area, United Kingdom and Similar Regimes

Where the GDPR, UK GDPR, or similar privacy laws apply, individuals may have rights of access, rectification, erasure, restriction, portability, objection, withdrawal of consent, objection to direct marketing, and rights concerning certain automated decisions. Individuals may also have the right to lodge a complaint with an applicable supervisory authority.

Panama

Where Panama's data protection laws apply, Operanest processes personal information in accordance with applicable principles relating to lawful processing, purpose, proportionality, security, confidentiality, transparency, and legally recognized data protection rights. Eligible individuals may contact us to exercise rights available under applicable Panamanian law.

18. Customer Data Processed Through Operanest Services

Operanest customers may use our platform to process information concerning their own customers, leads, contacts, employees, suppliers, or other individuals. In those situations, the Operanest customer may determine the purposes and means of processing, and Operanest may act as a processor or service provider where applicable.

Customers are responsible for ensuring they have the necessary authority, notices, permissions, and lawful basis to collect, upload, communicate with, and otherwise process personal information through Operanest. Individuals seeking to exercise rights concerning information controlled by an Operanest customer may need to contact that customer directly.

19. Children and Sensitive Information

Operanest is primarily intended for businesses and professionals and is not directed to children. We do not knowingly use our lead generation activities to solicit personal information from individuals under 18.

Do not submit sensitive information through ordinary marketing forms unless specifically requested through an appropriate secure process for a legitimate purpose. Operanest does not intend for LinkedIn Lead Gen Forms to collect racial or ethnic origin, political opinions, religious beliefs, health information, sexual orientation, criminal history, government identification numbers, passwords, or financial account credentials.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, vendors, business operations, or applicable law. When we update it, we will revise the "Last Updated" date above. Material changes may be communicated through additional means where legally required.

21. Contact Operanest

Questions about this Privacy Policy, marketing opt-outs, or privacy requests may be submitted through our published contact information:

When submitting a privacy request, please provide enough information for us to reasonably identify the relevant record and understand your request. We may need to verify your identity before completing certain requests.